Returns and Refunds

Returns and Refunds

Please note that due to the perishable nature of the stock, all food and beverage items are non-refundable unless they are faulty.

Any customised products are also non-refundable.

We do not provide a free returns service. Any returns must be organised and paid for by yourself. Should the product be damaged in transit or be handled in a way which would not be permitted to be resold, you will be held solely responsible and will pay the full amount for the damaged goods. This may lead to a reduction of your refund to reflect the depreciation in the value of the goods.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt, invoice or proof of purchase.

To start a return, you can contact us at contact@bubbleexpress.co.uk. You should list all the details surrounding your order, delivery, photographic evidence and the condition of the products. We may ask you for more supporting evidence if needed. If your return is accepted, we'll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The cost for returning goods via delivery is not covered by Bubble Express Limited and will need to be covered by the customer.

Customers are liable for all damages and missing goods where delivery or transport has been arranged for by themselves.

If any refunds have been processed for the price paid (minus delivery costs) before we can inspect the goods and later discover they have been handled in an unacceptable manner, you must pay us the full value of the goods.
You can always contact us for any return question at contact@bubbleexpress.co.uk



Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the product you have received is in fact faulty or described incorrectly, please provide evidence for this so that we can further investigate. If warranty exists, item will be replaced subject to investigation findings.

Damages to the products packaging or products while it is in transit is the full responsibility of the courier company. If you find your order to be damaged in transit we advise that you take photographic evidence of the order in many angles in clear light so that this can be investigated with the courier company.

If you have received the wrong or incomplete order, please send an email immediately to contact@bubbleexpress.co.uk with photographic images of all the items received so we can investigate further.

In the event of an order that has been dispatched, but the courier could not deliver the goods due to no answer or response from the customer, and the items have been returned to our warehouse, the customer will need to pay courier fees for a re-delivery of their goods.


Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, syrups, and powders) and custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.



For further details and to follow-up enquiries please contact us at contact@bubbleexpress.co.uk